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Tier II Technical Support
Aimhire - Greenwood Village, CO
posted about 2 months ago
About the position
The Tier II Technical Support Specialist role at AimHire involves providing advanced IT support to end users, focusing on troubleshooting and resolving technical issues related to desktop hardware and software. This full-time position is contract-to-hire, with a quick transition to permanent employment expected. The specialist will work in a hybrid environment after training, primarily assisting users with their PC service needs and coordinating with third-party vendors for support.
Responsibilities
- Work directly with end users to understand and fulfill their PC service needs.
- Provide remote support for multiple locations using management tools.
- Assist end users and staff with computer operations and resolve technical issues.
- Install, configure, maintain, and troubleshoot desktop hardware and peripheral devices.
- Handle the installation and troubleshooting of associated workstation and networking software.
- Perform on-site and remote analysis to diagnose and resolve complex PC issues, recommending and implementing hardware fixes when necessary.
- Respond to incoming technical support requests via calls, emails, and Help Desk tickets.
- Assist with new computer projects and hardware installations.
- Coordinate with third-party vendors for support and equipment procurement.
Requirements
- 5-10 years of relevant IT work experience including troubleshooting, configuring, and maintaining TCP/IP connectivity.
- Strong knowledge of Horizon and VM Ware.
- Proficiency with various VPN solutions and resolving user connectivity problems.
- Experience supporting desktop software and related hardware.
- Ability to research and resolve technical issues with PCs and related technologies.
- Familiarity with the Microsoft Office Suite.
- Strong communication and interpersonal skills.
- Excellent problem-solving and analytical abilities.
- Ability to work efficiently in a fast-paced, high-pressure environment.
- A collaborative, team-oriented mindset.
- Exceptional customer service skills with the ability to adapt to changing environments.
- Strong written and verbal communication skills, with attention to detail.
Nice-to-haves
- A college diploma or accredited degree in computer science, Microsoft Fundamentals Certification, Networking Certification.
- Experience with Linux (Ubuntu) and command-line interfaces (CLI) is a significant advantage.
Benefits
- Competitive hourly rate of up to $38, based on experience.
- Access to a wide range of clients and potential opportunities across various industries.
- No fees for candidates.
