Tiktok - New York, NY
posted 4 days ago
TikTok is the leading destination for short-form mobile video, and our mission is to inspire creativity and bring joy. We are looking for a Customer Solution Manager to join our Product team. This role will guide our Product, Account Management, and Cross-functional teams to deliver merchant and partner e-commerce integrations. You will be responsible for providing knowledge, advocacy, and tactical solutions to enable merchants to connect their catalog, Order Management Systems (OMS), and fulfillment systems. In addition, you will use your learnings and insights to partner with product management and development teams to optimize product platforms, create efficiency, and scale success. As a Customer Solution Manager, you will be the trusted technical advisor to merchants, guiding them through the discovery, design, and implementation phases to integrate their e-commerce systems with the TikTok platform. You will provide expert advice based on industry best practices, integration patterns, and product knowledge of the TikTok platform and target platforms such as Salesforce Commerce Cloud, Shopify, and Netsuite. Your role will also involve aligning merchants, technology partners, and system integrators to ensure successful integrations while adhering to integration standards, policies, and governance. Collaboration is key in this position, as you will work closely with clients, technical support, and engineering teams to diagnose and resolve customer issues. Additionally, you will gather learnings and market feedback to provide insights that will guide the product roadmap and help scale best practices for long-term success. This position is crucial in ensuring that TikTok continues to inspire creativity and bring joy to its users by facilitating seamless e-commerce experiences.