Tiktok - Seattle, WA

posted 22 days ago

Full-time - Mid Level
Seattle, WA
Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

TikTok is the leading destination for short-form mobile video, with a mission to inspire creativity and bring joy. The company has a global presence with offices in major cities around the world, including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul, and Tokyo. The core purpose of TikTok is to foster creativity, and this is reflected in the collaborative environment that encourages innovation and growth. Every challenge is viewed as an opportunity to learn and improve, and the company values courage and teamwork in achieving its goals. The Affiliate Operations Manager will play a crucial role in the Ecommerce Creator partnerships for the TikTok Shop Affiliate Program in the US. This position is pivotal in building an innovative, secure, and inclusive e-commerce ecosystem that enhances the user experience for TikTok's over 1 billion loyal users globally. The role involves working closely with creators to promote merchandise effectively, leveraging TikTok's unique platform to drive sales for merchants. The responsibilities include identifying and onboarding ecommerce creators across key verticals such as Fashion, Beauty, and Home & Living, focusing on their sales performance metrics like Gross Merchandise Value (GMV) and conversion rates. The manager will also be responsible for the affiliate product assortment strategy, optimizing the product pool, and formulating diverse creator campaigns to motivate creator activation and achieve sales goals. Collaboration with cross-functional teams to address creator pain points and conducting data analysis to monitor business performance are also key aspects of this role.

Responsibilities

  • Identify, onboard and incubate growth of ecommerce creators relevant to key verticals (Fashion, Beauty, Home & Living, or Other), focusing on their sales performance metrics such as Gross Merchandise Value (GMV) and conversion.
  • Responsible for the affiliate product assortment strategy, continue to optimize all assortment stimuli, including but not limited to the product pool - improving both the quality and quantity of hero products.
  • Formulate and implement diverse creator campaigns and program to constantly motivate creator activation and achieve overall sales goals by verticals.
  • Work closely with affiliate product teams to optimize the creator hub experience.
  • Identify affiliate creator pain points and work with cross functional teams to solve key challenges.
  • Responsible for creator data analysis, deeply understand business logic, design a reasonable indicator system based on business goals, conduct agile and effective assessment and monitoring of business performance, and give valuable suggestions through in-depth analysis of data.

Requirements

  • 3+ years experience of E-commerce Creator Program Operation, with an emphasis on performance marketing.
  • Strong knowledge and experience of live streaming is preferred.
  • Strong connections with creators and creator agencies is preferred.
  • Excellent interpersonal and negotiation skills.
  • A good team player, fast learner and open to changes.
  • Attention to detail, affinity with numbers, strong in problem solving.
  • Familiar with TikTok and mainstream e-commerce platforms, experience in content-based e-commerce is highly preferred.

Benefits

  • 100% premium coverage for employee medical insurance
  • Approximately 75% premium coverage for dependents
  • Health Savings Account (HSA) with company match
  • Dental insurance
  • Vision insurance
  • Short/Long term Disability insurance
  • Basic Life insurance
  • Voluntary Life and AD&D insurance plans
  • Flexible Spending Account (FSA) Options
  • 10 paid holidays per year
  • 17 days of Paid Personal Time Off (PPTO)
  • 10 paid sick days per year
  • 12 weeks of paid Parental leave
  • 8 weeks of paid Supplemental Disability
  • Mental and emotional health benefits through EAP and Lyra
  • 401K company match
  • Gym reimbursement
  • Cellphone service reimbursement
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