Tiktok - Seattle, WA
posted 22 days ago
TikTok is the leading destination for short-form mobile video, with a mission to inspire creativity and bring joy. The company has a global presence with offices in major cities around the world. The Anti-Fraud Operations Program Manager will be part of TikTok's E-commerce Governance and Experience team, which is dedicated to ensuring a safe and trustworthy marketplace for users, sellers, and creators. This role is crucial in building, improving, and monitoring business processes that detect and prevent fraudulent activities across various scenarios, including transactions, KYC (Know Your Customer), onboarding, and seller-creator affiliations. In this position, the manager will research fraud-related policies and develop effective enforcement tools and processes to penalize bad actors while maintaining a positive user experience. The role involves actively analyzing patterns of fraudulent transactions and abusive conduct to protect the integrity of the platform. The manager will identify vulnerabilities that can be exploited and regularly produce high-quality fraud reports summarizing new trends and their business impacts, presenting these findings to senior management teams. Collaboration is key in this role, as the manager will engage with various business, technology, and security/risk stakeholders to identify and solve risk problems at scale. Additionally, the manager will work with Legal, Public Affairs, and other cross-functional teams to investigate and respond to regulatory inquiries related to fraud and abuse. The position may also involve performing other ad-hoc tasks related to fraud operations, making it a dynamic and impactful role within the organization.