TikTok Shop - Business Operations Manager

$106,000 - $191,000/Yr

Tiktok - Los Angeles, CA

Full-time - Mid Level

Los Angeles, CA

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

The Business Operations Manager at TikTok Shop will play a crucial role in enhancing the e-commerce ecosystem by developing innovative collaborative models and executing strategies that align with partners' business objectives. This position focuses on driving growth through effective communication and collaboration with cross-functional teams, while also managing relationships with e-commerce partners to ensure a seamless experience for users and brands.

Responsibilities

• Discover innovative collaborative models that fit into partners' short-term and long-term business objectives and strategize platform resources to achieve the shared interest.
• Create an execution plan and facilitate day-to-day executions to record the growth and progress of partner success.
• Solve key challenges in business growth by strong collaboration with XFN teams.
• Some business travel may be expected for this role, not exceeding 60%.

Requirements

• Bachelor's degree or above with relevant business experience.
• 3 years of working experience in e-commerce/retail partner development with demonstrated ability to develop new business relationships and scale existing business relationships; mixed experience on both platform side and seller side is highly preferred.
• Effective communicator in both English and Mandarin, able to convey complex content concepts in both languages, driving successful client engagements.
• Ability to work independently and time manage multiple sensitive and high profile initiatives.

Nice-to-haves

• Strong connections with cross-border and distributors.
• A faster learner and self-starter with an entrepreneurial mindset and global vision.
• Ability to thrive in ambiguity and adjust quickly to change.

Benefits

• 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents, and a Health Savings Account (HSA) with a company match.
• Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans.
• Flexible Spending Account (FSA) options for Health Care, Limited Purpose, and Dependent Care.
• 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) and 10 paid sick days per year.
• 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.
• Mental and emotional health benefits through EAP and Lyra.
• 401K company match, gym and cellphone service reimbursements.