TikTok Shop - Creator and Affiliate Strategic Operations

$106,400 - $191,330/Yr

Tiktok - Seattle, WA

Full-time - Mid Level

Seattle, WA

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

The Creator and Affiliate Strategic Operations role at TikTok focuses on enhancing the sales experience for creators by developing products and strategies that promote merchandise to TikTok users. This position involves collaboration with various teams to identify pain points, improve communication, and design operational strategies that drive sales and engagement within the creator ecosystem.

Responsibilities

• Proactively identify the needs and pain points in creators' sales experiences, and deliver clear business improvement recommendations.
• Collaborate with the e-commerce Product, Governance & Experience, and Market teams to reduce creator violations and enhance their sales experience.
• Explore and develop a new creator sales model from scratch.
• Design operational strategies to increase creators' willingness to share links outside the platform, enabling users to click through and complete purchases on TikTok.
• Improve internal and cross-team communication mechanisms.
• Identify key business issues and risks, break down critical steps, regularly analyze and review work projects, and align goals with key stakeholders to ensure successful project implementation.

Requirements

• Minimum of a Bachelor's degree and at least 3 years of work experience.
• Sensitive to data with strong data analysis skills.
• Ability to work collaboratively across cross-functional teams.
• Excellent communication and interpersonal skills, with experience in project management, and a resilient team player.
• Adaptable and quick learner with strong structured thinking and a result-oriented mindset.

Nice-to-haves

• Experience in the e-commerce industry, cross-border field, or relevant international experience is preferred.
• A deep understanding of the U.S. Creator ecosystem, with knowledge in creator sales or influencer marketing, is a plus.
• Knowledge of e-commerce governance, experience, and affiliate products is preferred.
• Self-motivated with a proven track record in stakeholder management, strong problem-solving skills, and the ability to thrive in an ambiguous working environment.

Benefits

• 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents.
• Health Savings Account (HSA) with a company match.
• Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans.
• Flexible Spending Account (FSA) Options like Health Care, Limited Purpose and Dependent Care.
• 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) and 10 paid sick days per year.
• 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.
• Mental and emotional health benefits through EAP and Lyra.
• 401K company match, gym and cellphone service reimbursements.