Tiktok - Seattle, WA
posted 2 days ago
TikTok is the leading destination for short-form mobile video, and our mission is to inspire creativity and bring joy. As a Customer Success Manager, you will play a pivotal role in collaborating with our Product, Account Management, and various cross-functional teams to help merchants and partners architect and implement innovative commerce solutions that integrate seamlessly with TikTok's platform. Your primary responsibility will be to provide advocacy and strategic solutions that empower merchants to design effective solutions, plan their roadmaps, and ensure their business success. In this role, you will be the trusted advisor to key account merchants, guiding them in designing architectural solutions that integrate their internal systems with the TikTok platform. You will leverage your expertise in industry best practices and integration patterns to streamline commerce operations. Additionally, you will collaborate with the technical support team to diagnose and resolve customer issues, ensuring a smooth experience for our merchants. Your insights and learnings will be invaluable as you partner with product management and development teams to optimize the product platform, create efficiencies, and scale success across the board. At TikTok, we believe that every challenge is an opportunity for learning, innovation, and growth. We are committed to creating an inclusive environment where every team member is valued for their unique skills and perspectives. Join us in our mission to inspire creativity and bring joy to our global community.