Tiktok - Seattle, WA

posted 22 days ago

Full-time - Mid Level
Seattle, WA
Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

TikTok is the leading destination for short-form mobile video, and our mission is to inspire creativity and bring joy. As a Global Key Account Category Operations Manager for Beauty & Personal Care, you will play a pivotal role in the rapidly growing commerce industry, which has become a competitive space among leading Internet companies. Your primary responsibility will be to help brands scale their presence on TikTok Shop, ensuring that they receive the best service and support from our dedicated team. This position requires a deep understanding of the TikTok Shop proposition and ecosystem, as well as the needs and decision drivers for brands in the Beauty & Personal Care category. In this role, you will discover innovative collaborative models that align with merchants' short-term and long-term development plans. You will be responsible for effectively investing platform resources and executing business development strategies. A consultative approach is essential, as you will coach and enable brands to grow their business using the right tools, processes, and partnership models. As an operator, you will leverage data and analysis to forecast business performance and work cross-functionally to resolve challenges across merchandising, logistics, product, and platform. The ideal candidate for this position is an entrepreneur with strong communication skills, a growth mindset, and a passion for delivering results. You should be a team player with experience managing enterprise accounts, eager to learn new skills, and develop expertise in content commerce. A proven track record of delivering results and effective problem-solving in a fast-paced environment is crucial. We are looking for individuals who are excited to be part of something significant and have a passion for Beauty & Personal Care, e-commerce, and the intersection of commerce and technology.

Responsibilities

  • Discover innovative collaborative models that fit into merchants' short-term and long-term development plans.
  • Invest platform resources effectively and efficiently, executing business development strategy by understanding the TikTok Shop proposition and ecosystem.
  • Employ a consultative approach to coach and enable brands to grow their business with the right tools, processes, and partnership models.
  • Leverage data and analysis to forecast business performance and work cross-functionally to resolve challenges across merchandising, logistics, product, and platform.

Requirements

  • 5+ years' experience in e-commerce in Brand-driven categories such as Beauty & Personal Care.
  • Experience forecasting and delivering against sales, GMV, or related commercial targets at category, account, or brand level.
  • Experience advising and guiding brands to optimize and scale their e-commerce or digital business.
  • Ability to thrive in a rapid, agile, and often ambiguous environment with a growth mindset.
  • Attention to detail, affinity for analytics, and strong problem-solving skills.

Nice-to-haves

  • A combination of experience on both the platform or retail side, and the brand or merchant side.
  • Experience with TikTok or other content-driven platforms or content-based commerce on either brand or platform side.

Benefits

  • 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents, and a Health Savings Account (HSA) with a company match.
  • Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life, and AD&D insurance plans.
  • Flexible Spending Account (FSA) options like Health Care, Limited Purpose, and Dependent Care.
  • 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) and 10 paid sick days per year.
  • 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.
  • Mental and emotional health benefits through EAP and Lyra.
  • 401K company match, gym, and cellphone service reimbursements.
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