TikTok Shop - Logistics Product Operations & Solutions Manager, WMS

$128,000 - $244,888/Yr

Tiktok - New York, NY

Full-time - Mid Level

New York, NY

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

TikTok is the leading destination for short-form mobile video, and our mission is to inspire creativity and bring joy. As part of our global logistics team, the Logistics Product Operations & Solutions Manager will play a crucial role in enhancing our e-commerce ecosystem. This position involves supporting the launch of new warehouses, including fulfillment centers and inbound hubs, which encompasses system training and parcel testing. The ideal candidate will be responsible for identifying system issues and improvement opportunities within warehouse operations, ensuring that our logistics processes are efficient and effective. In this role, you will participate in the design of product solutions for Warehouse Management Systems (WMS), which includes defining and improving processes, configuring systems, and conducting training sessions. You will also perform in-depth research and analysis of local WMS capabilities, gaining familiarity with fulfillment and cross-dock management systems. This position requires a commitment to travel approximately 25% of the time, primarily within the NYC/NJ area. The e-commerce industry is rapidly evolving, and TikTok is poised to deliver a superior e-commerce experience to our users. We are looking for passionate and talented individuals who are eager to contribute to our mission of creating an innovative, secure, and intuitive e-commerce ecosystem. By joining our team, you will have the opportunity to work collaboratively with cross-functional teams and drive impactful changes that enhance our logistics operations.

Responsibilities

• Responsible for new warehouse including fulfillment center and inbound hub launch, including system training, parcel testing, etc.
• Identify system issues and improvement opportunities in warehouse operation.
• Take part in product solution design for WMS, including process definition and improvement, system configuration, training and other go-to-market activities.
• Perform in-depth research and analysis of local WMS capabilities, be familiar with fulfillment and cross dock management system capabilities.
• Ability to travel 25% of the time.

Requirements

• Bachelor degree or above, more than 5 years of working experience in US e-commerce fulfillment and logistics industry.
• Solid working experience in e-commerce fulfillment in the US.
• Be familiar with WMS logics and system process, experienced with solving system issues and improving system capabilities.

Nice-to-haves

• Excellent communication, cross-team collaboration and system project management skills.
• Exhibit E-commerce thinking, customer-oriented, spirit of exploration, strong sense of responsibility, strong data analysis skill and project management skill, and rich experience in cross functional communication and coordination.

Benefits

• 401(k) matching
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• 10 paid holidays per year
• 17 days of Paid Personal Time Off (PPTO)
• 10 paid sick days per year
• 12 weeks of paid Parental leave
• 8 weeks of paid Supplemental Disability
• Mental and emotional health benefits through EAP and Lyra
• Gym and cellphone service reimbursements