Tiktok - San Jose, CA
posted 3 days ago
The TikTok E-commerce Governance Platform Product team is responsible for the efficiency and experience of the governance strategy operations, strategy products, and customer service teams. This team is dedicated to building a global governance and control platform equipped with operational tools that provide efficient product solutions for multi-market and multi-risk scenarios governance. The role of the Product Operation Manager involves overseeing the operation of global e-commerce governance engine products, which include the internal risk control platform, external business talent violation center, and appeal center. In this position, you will be tasked with planning and constructing the product operation system of the governance engine. This includes establishing a monitoring index system, conducting data traction, organizing the go-to-market (GTM) system and processes, and enhancing product penetration and user satisfaction. You will also be responsible for formulating a cooperation system between the product, research and development (RD) team, and local, regional, and global operation teams. This involves converging and filtering product feedback from operators, merchants, and experts, and outputting effective solutions to improve product capabilities. The ideal candidate will have a strong product perspective, business acumen, and user insight, along with a proactive approach to teamwork and collaboration across different teams and countries. TikTok is committed to creating an inclusive environment where diverse voices are celebrated, and employees are valued for their unique skills and experiences. This role is pivotal in ensuring that TikTok's governance operations are efficient and effective, ultimately contributing to the company's mission of inspiring creativity and bringing joy.