TikTok Shop - Product Operations Manager, Seller Growth
Tiktok - Seattle, WA
posted 4 months ago
About the position
TikTok is the leading destination for short-form mobile video, with a mission to inspire creativity and bring joy. The e-commerce industry has seen tremendous growth, and TikTok aims to leverage its platform to deliver a better e-commerce experience. The company is looking for a Product Solutions and Operations Manager to join the Seller Growth product team. This role involves defining solutions for products and features, collaborating with cross-functional partners, and executing the product roadmap to deliver innovations for both internal and external stakeholders. The ideal candidate will conduct market studies, collaborate with teams across the organization, prioritize product requirements, participate in the product development lifecycle, and monitor key product performance metrics. TikTok is committed to creating an inclusive space where employees are valued for their skills and unique perspectives, and the company is dedicated to celebrating diverse voices and creating an environment that reflects the communities it serves.
Responsibilities
- Conduct quantitative and qualitative market studies to gather insights into merchants in social eCommerce across global markets.
- Collaborate with cross-functional teams, including Sales, Product Management, Design, Data Science, and Engineering, to shape the product strategy and roadmap.
- Prioritize product requirements using ROI analysis, dependency analysis, and other techniques.
- Participate in the product development lifecycle, review various artifacts to ensure quality, and participate in user acceptance testing to ensure product quality and optimal user experience prior to product launch.
- Plan and execute go-to-market activities, including product documentation, target audience activation plans, and operational support tools.
- Monitor key product performance metrics, conduct gap analysis, and drive product improvement plans.
Requirements
- A minimum of 5 years of experience in product marketing and strategy in the internet industry.
- Proven experience in influencing product development and strategy using quantitative and qualitative market insights.
- Excellent communication and teamwork skills, comfortable navigating global organizational structures and aligning objectives with cross-functional teams.
- Strong analytical skills and a bias for action, comfortable with setting ambitious targets, analyzing the status quo, planning a course of action, executing rapid trial and error iterations, and constantly improving.
Nice-to-haves
- A deep passion for content and shopping.
- A Master's degree in related fields (Computer Science, MBA) preferred.
- E-commerce or social commerce experience is a plus.
Benefits
- 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents, and a Health Savings Account (HSA) with a company match.
- Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans.
- Flexible Spending Account (FSA) Options like Health Care, Limited Purpose and Dependent Care.
- 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year.
- 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.
- Mental and emotional health benefits through EAP and Lyra.
- 401K company match, gym and cellphone service reimbursements.
