Tiktok - Seattle, WA
posted 3 days ago
As the Product Strategy and Operation Manager for the Voice of Seller team at TikTok Shop, you will play a crucial role in enhancing the seller experience on our e-commerce platform. This position is centered around understanding and advocating for the needs of our sellers, ensuring their feedback is not only heard but also acted upon within the organization. You will lead the voice of seller program, acting as a vital link between our seller community and internal teams, driving initiatives that lead to meaningful improvements in our platform. Your primary responsibility will be to develop and execute strategies to gather feedback from sellers regarding their experiences, product features, and the services provided by our e-commerce platform. You will utilize various channels, including service tickets, social listening, and qualitative research, to analyze seller feedback and identify actionable insights. This role requires you to deliver compelling reports and presentations to senior management, providing valuable insights and recommendations derived from seller feedback and program initiatives. Collaboration is key in this role, as you will work closely with cross-functional teams to implement necessary changes and enhancements based on feedback and data analysis. Building and maintaining strong relationships with key product and business stakeholders will be essential, as you advocate for the Voice of Seller program and drive alignment on seller-centric initiatives. Your insights and initiatives will not only enhance the seller experience but also foster growth within the TikTok Shop ecosystem.