TikTok Shop - Security Strategy Product Manager Anti-Fraud Solutions

$156,864 - $296,020/Yr

Tiktok - Seattle, WA

Full-time - Mid Level

Seattle, WA

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

TikTok is the leading destination for short-form mobile video, and our mission is to inspire creativity and bring joy. As part of the Ecommerce's Governance and Experience global team, the Anti-fraud Product Manager will play a crucial role in ensuring our marketplace is safe and trustworthy for users, sellers, and creators alike. This position involves building, improving, and monitoring business processes that detect and prevent fraudulent activities across various scenarios, including transactions, KYC (Know Your Customer), after-sales, and interactions among sellers, buyers, and creators. In this role, you will develop forward-looking risk control strategies by analyzing user behavior, content, user feedback, and other relevant data. You will be responsible for driving the improvement and upgrade of product safety mechanisms and ensuring the effectiveness of risk solution plans. Collaboration with technical and analytical teams will be essential to build and enhance systems for risk perception, identification, intervention, and governance effect measurement. You will also design common risk control products and services that can support different business units. Your efforts will focus on reducing capital loss and improving metrics related to risk exposure by establishing a systematic framework of risk management that covers the entire lifecycle of the business. You will need to manage prioritization and balance trade-offs among seller experience, user experience, creator experience, and platform performance/protection within the ecosystem. Engaging with various stakeholders across business, operations, technology, and security/risk will be key to solving risk problems at scale.

Responsibilities

• Develop forward-looking risk control strategies through analyzing user behavior, content, user feedback and other data.
• Drive the improvement and upgrade of product safety mechanisms, and be responsible for the effect of risk solution plans.
• Cooperate with tech and analytic teams to build and improve risk perception, identification, intervention and governance effect measurement systems.
• Design common risk control products and services that can support different businesses.
• Reduce capital loss and improve metrics related to risk exposure by building a systematic framework of risk management to cover the entire life-cycle of business.
• Manage prioritization and balance trade-offs among seller experience, user experience, creator experience, and platform performance/protection within the ecosystem.
• Engage with various business, operation, tech and security/risk stakeholders to solve risk problems at scale.

Requirements

• Bachelor's degree or above with a background in Computer Science, Business Analytic, Math, Statistics, or related field.
• Minimum of 2 years of relevant experience in one of the following areas: Antifraud, Finance Service, Risk Management, Trust & Safety.
• Analytical and quantitative skills with the ability to use data and metrics to back up assumptions, recommendations, and drive actions.
• Interpersonal skills with the ability to build relationships and effectively liaise with people at all levels.
• Understanding of new fraud motives and sensible diagnosis of key control points.

Nice-to-haves

• Experience in E-commerce or Tech industry is a plus.
• Proficiency in SQL and data analysis is a plus.
• Fundamental understanding of statistics or Machine Learning based algorithms is a plus.

Benefits

• 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents.
• Health Savings Account (HSA) with a company match.
• Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans.
• Flexible Spending Account (FSA) Options like Health Care, Limited Purpose and Dependent Care.
• 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure).
• 10 paid sick days per year.
• 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.
• Mental and emotional health benefits through EAP and Lyra.
• 401K company match.
• Gym and cellphone service reimbursements.