TikTok Shop - Senior Content Designer, Commerce

$137,244 - $318,960/Yr

Tiktok - San Jose, CA

Full-time - Senior

San Jose, CA

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

TikTok is the leading destination for short-form mobile video, and our mission is to inspire creativity and bring joy. As a Senior Content Designer for TikTok Shop, you will play a crucial role in shaping the user experience through clear and expressive writing. You will be responsible for executing content design and UX writing for TikTok Shop Consumer workstreams, ensuring that our products are not only functional but also engaging and intuitive for users. This position requires collaboration with various stakeholders, including Product Management, Product Design, Brand and Marketing, Engineering, and Localization teams, to promote content design within TikTok. You will also work closely with Content Designers on the Seller and Creator side of the TikTok Shop ecosystem, fostering a cohesive product narrative across global teams. In this role, you will lead initiatives aimed at improving processes and increasing the impact of our content design efforts. You will craft, proofread, and edit concise, conversational product UI content, contributing to the evolution of TikTok Shop's content, voice, and style guidelines. Your ability to meet and align with teams across different time zones will be essential in driving a unified product narrative. Additionally, you will participate in design critiques to ensure consistency and enhance content quality across monetization products, while also mentoring and supporting other Content Designers on the team. At TikTok, we believe that every challenge is an opportunity to learn, innovate, and grow as a team. We are committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe, and we strive to reflect the diverse communities we serve in our workplace. If you are passionate about inspiring creativity and bringing joy, we invite you to join us in this mission.

Responsibilities

• Execute content design and UX writing for TikTok Shop Consumer workstreams.
• Lead initiatives to improve our processes and increase our ability to drive impact.
• Craft, proofread, and edit concise, conversational product UI content.
• Contribute to and evolve TikTok Shop's content, voice, and style guidelines.
• Meet and align with teams across global time zones to drive a cohesive product narrative.
• Collaborate with and influence design, product, research, and marketing teams in a fast-paced work environment.
• Participate in design critiques to drive consistency and improve content quality across monetization products.
• Mentor and support other Content Designers on the team.

Requirements

• Minimum of 5 years of content design or relevant UX writing experience for e-commerce focused web or mobile applications.
• Bachelor's degree in English, Journalism, Communications, Technical Writing, UX, HCI, or equivalent practical experience.
• Writing portfolio including user interface copy, microcopy, and user education.
• Experience designing and shipping end-to-end products with complicated flows, multiple scenarios, and edge cases.
• Experience collaborating with product management, product design, user research, engineering, and localization teams.
• Experience using Figma.

Nice-to-haves

• Proven ability to make smart project prioritization calls.
• Ability to rationalize design choices and content variations.
• Ability to communicate decisions with stakeholders and leadership.
• Ability to drive product strategy and vision.

Benefits

• 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents.
• Health Savings Account (HSA) with a company match.
• Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans.
• Flexible Spending Account (FSA) Options like Health Care, Limited Purpose and Dependent Care.
• 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) and 10 paid sick days per year.
• 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.
• Mental and emotional health benefits through EAP and Lyra.
• 401K company match, gym and cellphone service reimbursements.