TikTok Shop - Senior Product Manager - Creator and Content Governance
Tiktok - Seattle, WA
posted 3 months ago
About the position
TikTok is the leading destination for short-form mobile video, with a mission to inspire creativity and bring joy. The Ecommerce's Governance and Experience team at TikTok is a global unit dedicated to ensuring a safe and trustworthy marketplace for users, sellers, and creators. This team is focused on user satisfaction and works on policies, rules, and systems to maintain quality within the TikTok Shopping ecosystem. We are seeking an experienced technical product manager to lead creator governance product strategies and solutions specifically for TikTok Shopping in North America. As a product manager on our E-commerce team, you will collaborate with engineers, data scientists, operations, product policy teams, and other relevant internal teams to develop safety product features and strategies. Your role will involve working on governance and ecosystem features, as well as technical strategies aimed at enhancing TikTok Shopping. You will also be responsible for identifying and addressing risky behaviors and actors within the TikTok E-commerce ecosystem. In this position, you will lead the product vision and strategy for the listing governance vertical, create metrics to measure feature success, and analyze outcomes to inform action plans and enhancement proposals. You will independently drive complex projects, define creator eligibility and risk product strategies, and work closely with engineering teams to implement product solutions. Additionally, you will prepare product requirements documents and recommendations, leveraging your deep understanding of creator experience and relevant data points. Partnering with Policy and Operations teams, you will create product features that empower creators in e-commerce while minimizing associated risks. Your ability to leverage a data-driven approach will be crucial in optimizing risk detection and mitigation processes, automating enhancements, and reducing errors in manual moderation.
Responsibilities
- Lead product vision and strategize for the listing governance vertical.
- Create metrics to gauge feature success, analyze outcomes, and collaborate cross-functionally to devise action plans and enhancement proposals.
- Drive complex projects independently, define creator eligibility and creator risk product strategies and roadmap, set metrics that inform the success of creator governance efforts, and work with engineering teams to implement the product solutions.
- Prepare product requirements documents and recommendations with prototypes and wireframes based on an in-depth understanding of creator experience and data points.
- Partner with Policy and Operations teams to create and build product features and solutions to enable creators for e-commerce and reduce risks associated with creators in the ecosystem.
- Work closely with the creator growth and product teams, as well as cross-functional partners, to establish a workflow to critically analyze, prioritize, and drive cross-functional efforts to achieve success.
- Leverage a data-driven approach to continuously optimize and innovate risk detection and mitigation processes, automate enhancement actions and reduce errors and manual moderation.
Requirements
- 8+ years of experience in product management in Consumer-Facing mobile or web Internet companies.
- Experience and expertise in building risk features or managing risk programs at a consumer-focused technology company.
- Ability to design product solutions based on evidence; proven track record of delivering value-adding products, and/or organizational or process changes that benefit the business.
- Broad technical knowledge and in-depth understanding of Machine Learning, statistical modeling, algorithms, OCR and ASR, etc.
- Proven track record of delivering results in a fast-paced, dynamic environment, and driving innovation on behalf of internal and external stakeholders.
- Strong analytical and quantitative skills with the ability to use data and metrics to evaluate assumptions, make recommendations and decisions, and drive execution.
- Ability to thrive in a cross-functional environment while balancing multiple responsibilities, scoping projects, evaluating priorities, and effectively working well within a team.
Nice-to-haves
- Understanding of and passion for ecommerce and retail.
- Knowledge of user-generated content platforms and LIVE streaming is a plus.
- Strong analytical capabilities and ability to interpret data into actionable insights.
- Excellent communication skills and ability to communicate technical concepts to non-technical stakeholders and audience.
- Flexible and experienced in project management, can lead and operate multiple project streams confidently.
Benefits
- 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents, and a Health Savings Account (HSA) with a company match.
- Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans.
- Flexible Spending Account (FSA) Options like Health Care, Limited Purpose and Dependent Care.
- 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year.
- 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.
- Mental and emotional health benefits through our EAP and Lyra.
- 401K company match, gym and cellphone service reimbursements.
