TikTok Shop - Senior Product Manager, Payments and Settlements

$199,500 - $393,300/Yr

Tiktok - Seattle, WA

Full-time - Senior

Seattle, WA

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

TikTok is the leading destination for short-form mobile video, and our mission is to inspire creativity and bring joy. As a Senior Product Manager for Payments and Settlements, you will play a crucial role in shaping the product strategy for merchants on TikTok Shop. This position focuses on the payments, taxes, and settlements aspects of our eCommerce business, which has seen tremendous growth and is a competitive space among leading Internet companies. Your work will help merchants effectively manage their businesses on our platform, ensuring a seamless user experience that empowers them to thrive. In this role, you will architect and implement a visionary product roadmap that addresses the payment, settlement, and tax areas. You will manage the entire process of merchants' settlements, funding, reconciliation, tax calculation, and reporting. Collaboration is key; you will work closely with UI/UX designers, engineers, QA, and cross-functional teams to translate product strategies into tangible outcomes. Building strong relationships with key stakeholders, including operation teams and customer support, will be essential to align goals and priorities, plan key product initiatives, and drive success. You will also be responsible for providing critical insights into product performance, understanding user pain points, and leading research initiatives to grasp our users' key asks. Your ability to think creatively and approach problems with a system-level mindset will be vital in this fast-paced environment. With over five years of product experience in related areas, you will leverage your analytical skills to communicate effectively and influence outcomes, ensuring that TikTok Shop remains a leader in the eCommerce space.

Responsibilities

• Architect and implement a visionary product roadmap for payment, settlement, and tax areas.
• Manage the entirety of merchants' settlement, funding, reconciliation, tax calculation, and reporting.
• Work closely with UI/UX designers, engineers, QA, and cross-functional teams to translate product strategies into tangible outcomes.
• Foster strong relations with key stakeholders, aligning goals, priorities, and roadmaps with them.
• Plan key product initiatives and push key stakeholders to achieve the goals.
• Provide critical insights into product performance and understand user pain points.
• Lead investigative endeavors to understand users' key asks and best practices in US markets.

Requirements

• Ability to collaborate and build trust with engineers, UX designers, product operations, and other cross-functional teammates.
• Ability to think creatively and approach key problems with system-level thinking.
• More than 5 years of product experience in merchants' settlement, funding, reconciliation, and tax reporting related product areas.
• Excellent analytical skills and able to communicate concisely and influence outcomes.
• Understanding of US users' key asks for e-commerce platforms and best practices to address these points.
• Skilled in creating delightful, polished, and performant products for the US market.

Benefits

• 100% premium coverage for employee medical insurance
• Approximately 75% premium coverage for dependents
• Health Savings Account (HSA) with company match
• Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans
• Flexible Spending Account (FSA) options
• 10 paid holidays per year
• 17 days of Paid Personal Time Off (PPTO)
• 10 paid sick days per year
• 12 weeks of paid Parental leave
• 8 weeks of paid Supplemental Disability
• Mental and emotional health benefits through EAP and Lyra
• 401K company match
• Gym and cellphone service reimbursements