TikTok Shop - Senior Product Manager - Seller And Creator, Violation, Appeal, & Education Product

$156,864 - $296,020/Yr

Tiktok - Seattle, WA

Full-time - Senior

Seattle, WA

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

As a Senior Product Manager at TikTok, you will focus on developing and managing products related to seller and creator violations, appeals, and education within the e-commerce ecosystem. Your role will involve collaborating with various internal teams to enhance safety features, governance strategies, and user education systems, ensuring a trustworthy marketplace for users, sellers, and creators. You will lead initiatives that balance business growth with risk mitigation, aiming to improve the overall health and sustainability of TikTok's e-commerce platform.

Responsibilities

• Lead the development and external articulation of strategies for e-commerce content and creator governance, balancing business growth with risk mitigation.
• Design educational interfaces and systems for creator credits and incentives, including rewards, penalties, and appeals.
• Develop a robust monitoring system for influencer activities and content creation using data-driven analysis.
• Address feedback from merchants, influencers, and users, refining and implementing rules and leading product design.
• Foster seamless internal communication, collaborating with business, strategy, and R&D teams.

Requirements

• Bachelor's degree or higher with experience in constructing B-end workbenches and strategizing account security products.
• Demonstrated ability to consolidate complex Product Requirement Documents across multiple cross-functional product domains.
• High data sensitivity with the ability to identify risks, diagnose root causes, propose solutions, and validate outcomes.
• Proven experience with international products, community/social products, UGC platforms, and supply-demand platforms.
• Passionate about content and e-commerce businesses.

Nice-to-haves

• Understanding of and passion for e-commerce and retail.
• Knowledge of user-generated content platforms and LIVE streaming is a plus.
• Strong analytical capabilities and ability to interpret data into actionable insights.
• Excellent communication skills to convey technical concepts to non-technical stakeholders.

Benefits

• 100% premium coverage for employee medical insurance, approximately 75% for dependents.
• Health Savings Account (HSA) with company match.
• Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans.
• Flexible Spending Account (FSA) options for healthcare and dependent care.
• 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) and 10 paid sick days.
• 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.
• Mental and emotional health benefits through EAP and Lyra.
• 401K company match, gym and cellphone service reimbursements.