Tiktok - San Jose, CA

posted 2 days ago

Full-time - Senior
San Jose, CA
Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

TikTok is the leading destination for short-form mobile video, with a mission to inspire creativity and bring joy. The TikTok Shop is an innovative e-commerce solution that allows merchants, brands, and creators to sell products directly on TikTok. As a Senior UX Designer for TikTok Shop, you will play a crucial role in enhancing the after-sales experience design. This position requires collaboration with cross-functional teams, including product managers, researchers, content designers, and engineers, to contribute to high-level strategic decisions and execute impactful global product experiences. You will lead large-scale projects from inception to delivery, managing uncertainty and complexity to ensure the creation of meaningful and quality user experiences. In this role, you will drive design solutions based on user needs, business goals, and technical constraints. You will facilitate design workshops and sprints with cross-functional teams to explore innovative solutions for identified problems and opportunities. Your focus will be on enhancing design quality across different areas, ensuring a strong emphasis on craftsmanship. Regular feedback on designs and strategic product decisions will be a key part of your responsibilities, fostering a collaborative environment that encourages creativity and innovation. The TikTok Shop Design team is strategically located in diverse cities, blending cultural insights and global perspectives. Centered on B2B solutions in operations and finance, the team collaborates closely with stakeholders to create designs that enhance efficiency and user experiences. Join us to be part of a team pioneering design innovation and setting new industry standards.

Responsibilities

  • Responsible for TikTok shopping after-sales experience design.
  • Collaborate with cross-functional teams, including product managers, researchers, content designers, and engineers, to contribute to high-level strategic decisions and execute impactful global product experiences.
  • Lead large-scale projects 0 to 1, managing uncertainty, ambiguity and complexity to ensure the delivery of meaningful and quality experiences.
  • Drive design solutions based on user needs, business goals, and technical constraints for each project.
  • Facilitate design workshops and sprints with cross-functional teams to explore innovative solutions for identified problems and opportunities.
  • Enhance design quality across different areas with a strong focus on craftsmanship.
  • Provide and receive regular feedback on designs and strategic product decisions.

Requirements

  • 8+ years designing consumer-facing products for mobile, web, desktop, and other platforms
  • Proficient in visual and interaction design, regularly creating prototypes to test and iterate complex interactions and experiences
  • Excellent communication skills to articulate concepts, vision, and decision-making
  • Experience collaborating with multiple stakeholders across the organization
  • Ability to quickly iterate and generate multiple concepts
  • Experience with A/B testing and data-driven practices
  • Results-oriented and resilient, able to thrive in a startup culture focused on efficiency and impact
  • Passion and enthusiasm for TikTok and its community
  • Have had leadership experience supporting multiple business verticals and mentoring other designers

Benefits

  • 100% premium coverage for employee medical insurance
  • Approximately 75% premium coverage for dependents
  • Health Savings Account (HSA) with a company match
  • Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans
  • Flexible Spending Account (FSA) Options like Health Care, Limited Purpose and Dependent Care
  • 10 paid holidays per year
  • 17 days of Paid Personal Time Off (PPTO)
  • 10 paid sick days per year
  • 12 weeks of paid Parental leave
  • 8 weeks of paid Supplemental Disability
  • Mental and emotional health benefits through EAP and Lyra
  • 401K company match
  • Gym and cellphone service reimbursements
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