Michaels - Gurnee, IL
posted 4 months ago
As a Retail Customer Experience Manager at our Gurnee, IL location, you will play a pivotal role in enhancing the customer experience and driving sales through exceptional service and innovative solutions. Your primary focus will be to lead a team dedicated to providing outstanding customer service, ensuring that every customer interaction is positive and memorable. You will be responsible for creating an engaging shopping environment that encourages creativity and inspires our customers to explore their passions. This position requires a blend of leadership, operational excellence, and a deep understanding of customer needs and preferences. In this role, you will oversee daily operations, manage inventory, and ensure that the store is well-stocked and visually appealing. You will also be responsible for training and developing team members, fostering a culture of collaboration and continuous improvement. Your ability to analyze sales data and customer feedback will be crucial in identifying opportunities for growth and implementing strategies to enhance the overall customer experience. You will work closely with other departments to ensure that our customers receive the best possible service and support. Additionally, you will be expected to stay updated on industry trends and competitor activities, using this knowledge to inform your strategies and initiatives. Your leadership will be key in driving team performance and achieving sales targets, while also ensuring that our store remains a welcoming and inclusive space for all customers.