Tire Sales and Service Advisor- Winchester ($18- $25/hr+ commissions)

$37,440 - $52,000/Yr

Goodyear - Winchester, VA

Full-time

Winchester, VA

Motor Vehicle and Parts Dealers

About the position

Hogan & Sons Tire and Auto is seeking a dedicated Service Advisor to join our team. As a multi-generational family business, we pride ourselves on providing comprehensive automotive services, including tire replacement, inspections, and maintenance packages. The Service Advisor plays a crucial role in our operations by being the first point of contact for our customers, ensuring they receive exceptional service and support throughout their experience with us. This position requires a blend of customer service skills, automotive knowledge, and the ability to communicate effectively with both customers and technicians. In this role, you will be responsible for greeting customers promptly and professionally, both in person and over the phone. You will listen to their concerns, document them thoroughly, and inspect their vehicles to accurately identify their service needs. Your ability to recommend appropriate services based on your knowledge and the technician's input will be essential in helping customers make informed decisions. You will also be responsible for providing accurate quotes, keeping customers updated on the status of their services, and ensuring a smooth checkout process. Additionally, you will conduct follow-up calls to ensure customer satisfaction and track returns and warranty parts. This position offers a competitive compensation package, including hourly pay plus commissions, and provides opportunities for advancement within the company. We are committed to fostering a supportive work environment where our employees can thrive and grow in their careers.

Responsibilities

• Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company's standardized customer service techniques.
• Listen to and thoroughly document customer's concerns; inspect vehicle and refer to service history to accurately identify and verify customer's service needs.
• Recommend services according to appropriate level of knowledge.
• Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision.
• Properly document all recommendations in customer file.
• Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
• Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer.
• Provide customer with updates throughout the day on the status of their services.
• Follow proper procedures when cashing out a customer's ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
• Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
• Track all new returns, core returns and warranty parts for individual customers.
• Other duties as assigned.

Requirements

• High School Diploma or equivalent
• Prior experience as a Service Advisor is helpful, but not required
• Possess valid driver's license, or obtain a valid driver's license within 30 days of hire date
• Ability to work five days per week

Benefits

• Competitive Bi-Weekly Pay
• Tuition Reimbursement, up to $3,000 annually
• Paid Vacation and Sick Time
• 6 Paid Holidays
• Medical, Dental and Vision Insurance (Effective 1st of the Month after Hire)
• Life Insurance (Company paid)
• 401(k) Retirement Savings Plan with Company Match
• Discounted Services on Personal and Immediate Family Vehicles
• Opportunity for Advancement!