Goodyear - Winchester, VA
posted about 1 month ago
Hogan & Sons Tire and Auto is seeking a dedicated Service Advisor to join our team. As a multi-generational family business, we pride ourselves on providing comprehensive automotive services, including tire replacement, inspections, and maintenance packages. The Service Advisor plays a crucial role in our operations by being the first point of contact for our customers, ensuring they receive exceptional service and support throughout their experience with us. This position requires a blend of customer service skills, automotive knowledge, and the ability to communicate effectively with both customers and technicians. In this role, you will be responsible for greeting customers promptly and professionally, both in person and over the phone. You will listen to their concerns, document them thoroughly, and inspect their vehicles to accurately identify their service needs. Your ability to recommend appropriate services based on your knowledge and the technician's input will be essential in helping customers make informed decisions. You will also be responsible for providing accurate quotes, keeping customers updated on the status of their services, and ensuring a smooth checkout process. Additionally, you will conduct follow-up calls to ensure customer satisfaction and track returns and warranty parts. This position offers a competitive compensation package, including hourly pay plus commissions, and provides opportunities for advancement within the company. We are committed to fostering a supportive work environment where our employees can thrive and grow in their careers.