Tire Service Advisor

$56,368 - $61,360/Yr

Dealer Tire - San Rafael, CA

Full-time - Entry Level

San Rafael, CA

Merchant Wholesalers, Durable Goods

About the position

The Tire Service Advisor at Dealer Tire is responsible for assisting customers with tire sales and service, ensuring high levels of customer satisfaction while meeting sales and productivity goals. This role involves inspecting vehicles, diagnosing tire-related issues, and managing customer relationships. The advisor will also assist in store operations and maintain a clean work environment.

Responsibilities

• Sell and assist with the sale of tires to customers on the service drive.
• Inspect customers' cars on the service lane.
• Diagnose tire-related problems, recommend services, and quote prices.
• Ensure necessary repairs are completed as ordered and priced as quoted.
• Maintain effective customer relationships with customers and dealer personnel.
• Oversee customer satisfaction and resolve complaints.
• Complete monthly market analysis.
• Assist in store operations, including inventory management and store opening/closing duties.
• Assist dealership technicians to maintain service levels.
• Clean and maintain the Tire Service Advisor's work area.

Requirements

• Two to three years of tire service experience, preferably in a retail tire and service environment.
• Excellent verbal communication skills with a strong customer service orientation.
• Proficient computer skills, including experience with MS Office and online order management applications.
• Ability to operate a motor vehicle and meet Dealer Tire's Motor Vehicle Record Policy.

Nice-to-haves

• Experience in team leadership and coaching.
• Familiarity with special customer needs in a tire service environment.

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Profit sharing
• Vision insurance