Unclassified - Portland, OR
posted 4 months ago
As a Title and Registration Specialist at Rivian, you will play a crucial role in executing registration and title applications on behalf of our customers, ensuring a seamless and efficient customer experience. Your responsibilities will include reviewing consumer title and registration applications, verifying the accuracy of all documents, and supporting both field and headquarters team members in obtaining necessary information and documents from customers. You will be tasked with submitting registration and title applications to processors in a timely manner and working closely with local DMV authorities to resolve any outstanding issues that may prevent registration, such as missing documents, signatures, or outstanding balances. In this role, staying up to date with local regulation changes is essential, as you will need to communicate any necessary process changes to your team. You will also be comfortable working directly with customer escalations when needed to resolve registration issues. Additionally, you will verify transaction accuracy and completion, including financing, trade-ins, and down payments. To be successful in this position, you will need to bring a wealth of knowledge regarding vehicle registrations across all 50 states and be a supportive and collaborative team player. This position requires a proactive approach, as you will be expected to adapt to a fast-paced and constantly changing environment. You will need to multitask and prioritize tasks based on their level of importance and urgency, while also being able to work autonomously with limited direction. Your strong communication skills will be vital in ensuring effective collaboration with team members and customers alike. Furthermore, you should be prepared to work in various conditions, including full-service retail centers and unpredictable weather, as well as be physically capable of performing tasks that may require exertion, such as standing for extended periods and lifting up to 50 lbs.