Unclassified - Miami, FL
posted 4 months ago
As a Title and Registration Specialist at Rivian, you will play a crucial role in executing registration and title applications on behalf of our customers, ensuring a seamless and efficient customer experience. Your primary responsibility will be to review consumer title and registration applications, verifying the accuracy of all documents submitted. You will also support both field and headquarters team members by obtaining necessary information and documents from customers, which is essential for timely submission of registration and title applications to processors. In this role, you will work closely with local DMV authorities to resolve any outstanding issues that may prevent registration, such as missing documents, signatures, or outstanding balances. Staying up to date with local regulation changes is vital, as you will need to communicate any necessary process changes to your team. You will also be comfortable handling customer escalations when needed to resolve registration issues, ensuring that all transactions are accurate and completed efficiently, including financing, trade-ins, and down payments. To be successful in this position, you will need to bring a wealth of knowledge regarding vehicle registrations across all 50 states. Your ability to work collaboratively as a team player will be essential, as you will be supporting customer-facing employees both at headquarters and in the field. This role requires adaptability to a fast-paced and constantly changing environment, as well as strong communication skills to effectively interact with customers and team members alike.