Title: Business Operations Coordinator - Kona

$22 - $22/Yr

Travel + Leisure - Kailua Kona, HI

Kailua Kona, HI

Accommodation

About the position

As a Business Operations Coordinator for Club Wyndham, you will be responsible for delivering quality support for our Sales and Marketing processes. You will provide exceptional customer service to all guests and business partners, ensure that operational processes and procedures are met, protect data integrity throughout our systems, and partner with the team and leadership to implement changes or new initiatives. As part of the Business Operations team, you help support the steps to put the world on vacation and make memories of a lifetime!

Responsibilities

• Providing exceptional customer service to our guests, business partners, and team
• Identifying ways in which to improve our customer service or processes
• Collecting and/or validating data when interacting with our guests to ensure they receive the best experience with us
• Managing and protecting company assets through all interactions
• Understanding and implementing operational procedures that govern our business
• Supporting new initiatives and helping teams that are impacted by these changes
• Maintaining daily, weekly, monthly, or quarterly reporting needs
• Successfully leveraging your resources (your team, leadership, procedural guides, etc.) to provide quick support to questions as they arise

Requirements

• Proficient in Microsoft Suite
• Have availability to support the business throughout weekends and holidays
• Experience delivering outstanding customer service, with excitement!

Benefits

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave and holidays
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program
• Employee Assistance Program