TJ Maxx Loss Prevention Customer Service Associate II

$33,862 - $48,776/Yr

TJX - Bellevue, WA

Full-time - Entry Level

Bellevue, WA

10,001+ employees

General Merchandise Retailers

About the position

The Loss Prevention Customer Service Associate II at TJ Maxx plays a crucial role in supporting the District Loss Prevention Manager and Store Management. This position focuses on acting as a visual deterrent to prevent potential loss and dishonesty while ensuring a positive shopping experience for customers. The associate is responsible for maintaining a professional presence in the store, adhering to company policies, and exercising sound judgment in decision-making to protect the safety of customers and the company brand.

Responsibilities

• Support the District Loss Prevention Manager and Store Management by executing core responsibilities.
• Act as a visual deterrent to prevent potential loss and dishonesty.
• Wear a body worn camera as part of the uniform.
• Greet customers appropriately and demonstrate courtesy and respect.
• Establish and maintain a position at the front of the store or in a department.
• Respond to customer requests for assistance by referring them to store management or customer service via a company-issued radio.
• Observe and report any suspicious behavior or critical incidents to Loss Prevention or store management.
• Perform a closing safety sweep of the store with a member of management.
• Document required incidents in AIIM Case Management.
• Adhere to all company policies and procedures.

Requirements

• Strong verbal and written communication skills.
• Sound decision-making skills.
• Ability to take initiative and perform well independently.
• Prioritization and organization of workload and effective time management.
• Ability to stand for long periods of time.
• 0-2 years of retail or security experience.

Nice-to-haves

• Experience in customer service or retail environments.
• Familiarity with loss prevention techniques.

Benefits

• 401(k)
• 401(k) matching
• Adoption assistance
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount