TJX - McMurray, PA
posted 2 months ago
At TJ Maxx, we pride ourselves on creating an exciting and dynamic work environment where our Associates play a crucial role in bringing our business to life. As a Full-Time Retail Customer Experience Coordinator, you will be responsible for promoting an excellent customer experience while overseeing a team of Associates at the front of the store. Your leadership will ensure that customers receive prompt and courteous service, and you will actively engage with them to foster a positive shopping atmosphere. This role is not just about managing tasks; it’s about leading by example and creating a culture of honesty, integrity, and respect within the team. In this position, you will take an active role in training and mentoring Associates on front-end principles, helping them personalize the customer experience while promoting loyalty programs. You will be responsible for assigning registers, supporting POS coverage needs, and coordinating breaks for all Associates. Addressing customer concerns promptly and ensuring a positive experience is paramount. You will also ensure that Associates execute tasks according to the store plan, prioritizing as needed, and communicate effectively with management and team members. Your role will involve providing recognition and constructive feedback to your team, partnering with management to identify training needs, and ensuring adherence to all labor laws and company policies. Additionally, you will promote safety awareness and maintain a safe environment for both customers and Associates. This position offers a unique opportunity to contribute to the growth of your career while being part of a team that values diversity and inclusion, encouraging you to bring your whole self to work every day.