TJX - Monroe, LA
posted 2 months ago
At TJX, discovery is at the heart of everything we do. We are looking for a dedicated individual to join our team in Monroe, LA, who is ready to contribute to the growth of their career while promoting an excellent customer experience. In this role, you will oversee a team of Associates at the front of the store, ensuring that customers receive prompt and courteous service while also promoting our loyalty programs. You will lead by example, engaging with customers and maintaining a clean and organized store environment. Your role will be pivotal in modeling outstanding customer service and creating a positive experience for both internal and external customers. As a leader, you will take an active role in training and mentoring Associates on front-end principles, helping them personalize the customer experience while promoting our loyalty programs. You will be responsible for assigning registers, supporting POS coverage needs, and coordinating breaks for all Associates. Addressing customer concerns and issues promptly will be essential to ensure a positive customer experience. You will also ensure that Associates execute tasks according to the store plan, prioritizing as needed, and communicate effectively with management and Associates regarding priorities and progress updates. In addition to these responsibilities, you will provide and accept recognition and constructive feedback, partner with management on Associate training needs, and ensure adherence to all labor laws, policies, and procedures. Promoting credit and loyalty programs, supporting store shrink reduction goals, and maintaining a safe environment will also be part of your duties. This position may include other responsibilities as assigned, making it a dynamic and engaging role within our team.