TL Workforce Systems and Reporting Analyst
Health First
455d•$81,100 - $117,470
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About The Position
The Team Lead, Workforce Systems & Reporting is responsible for overseeing a team of analysts focused on business process review, data analysis, and reporting to enhance operational effectiveness within Contact Center Operations. This role involves coordinating workflows, analyzing data, and implementing improvements to ensure compliance with regulatory standards while driving performance management and reporting initiatives. The Team Lead acts as a subject matter expert, managing project goals, developing plans, and resolving conflicts to support the overall success of the team and the organization.
