To-Go Shift Supervisor

$41,600 - $49,920/Yr

P.F. Chang's China Bistro - Winter Garden, FL

Part-time - Entry Level

Winter Garden, FL

5,001-10,000 employees

Food Services and Drinking Places

About the position

The To-Go Shift Supervisor at P.F. Chang's is responsible for coordinating the daily operations of a restaurant shift, focusing on takeout and catering services. This role emphasizes exceptional customer service, accurate order handling, and effective team supervision to ensure a smooth and efficient operation during shifts.

Responsibilities

• Provide fast, friendly, efficient, and courteous customer service to every customer whether online, on the phone, or in person.
• Understand the restaurant menu to guide guests on menu items and answer questions.
• Review orders with guests or delivery drivers to ensure order accuracy.
• Deliver an amazing hospitality experience to guests, anticipating and exceeding their expectations.
• Handle money and inventory controls responsibly and accurately.
• Effectively open and securely close the restaurant, establishing prep needed and assigning tasks to staff.
• Supervise the training of new team members, coaching and mentoring them on culinary techniques and skills.

Requirements

• Previous experience is not required; training will be provided.
• Must have a current Food Handler's Card where applicable, or the ability to obtain one.
• Ability to operate kitchen equipment, including coffee machines, iced tea machines, and point of sale (POS) systems.
• Knowledge of proper sanitation practices and safety procedures.
• Ability to multitask and organize multiple types of orders simultaneously.
• Ability to follow all company policies, procedures, and standards.
• Excellent customer service skills and etiquette.
• Effective communication skills.

Benefits

• Competitive pay
• Flexible scheduling
• Paid on-the-job training
• Opportunities for advancement - we promote from within
• Free meal/food per shift
• Employee referral program
• Exclusive team member discounts
• 401(k) retirement plan (based on hours worked)
• Medical, dental, and vision insurance (based on hours worked)
• Paid sick leave (in qualifying jurisdictions)