Todd Snyder - General Manager

American Eagle Outfitters - San Francisco, CA

Part-time - Senior

San Francisco, CA

11-50 employees

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

The General Manager at Todd Snyder is responsible for driving key performance indicators by ensuring an exceptional customer experience across all store locations. This role involves developing and implementing store strategies that align with brand objectives, training and coaching store management, and achieving sales goals while maintaining operational excellence.

Responsibilities

• Motivate and inspire the team by delivering a compelling vision and purpose.
• Create and lead an environment that ensures customer satisfaction and maximum productivity.
• Establish and communicate clear expectations for the store management team.
• Build and support effective relationships with peers and leadership.
• Facilitate communication across the store organization and act as a liaison to field leadership.
• Model brand customer service standards and Customer First selling behaviors.
• Establish the store business strategy and forecast sales.
• Manage the execution of the store business plan to drive KPI results.
• Provide feedback on brand initiatives and market insights.
• Manage the controllable components of the P&L to achieve financial targets.
• Analyze reporting and sales trends for strategic decision-making.
• Recruit, hire, develop, and retain a high-performing management team.
• Teach, train, and coach the store management team.
• Develop succession plans for associates and encourage internal opportunities.
• Lead the annual review process for store management and associates.
• Conduct weekly visual walk-throughs with merchandise managers.
• Maintain company brand standards and ensure a safe store environment.
• Lead all visual directives and ensure compliance with operational procedures.

Requirements

• Minimum high school education or equivalent.
• 5-7 years of retail or equivalent management experience preferred.
• Strong prioritizing, interpersonal, problem-solving, and planning skills.
• Knowledge of employment laws and compliance requirements.
• Ability to manage complex and competing priorities.
• Strong communication, presentation, delegation, and follow-up skills.
• Effective interpersonal skills with corporate partners and field leadership.
• Proficient in conflict management and resolution skills.
• Demonstrated proficiency in training and sales generation.
• Ability to analyze business trends and reporting to drive sales.
• Ability to coach and manage substandard performance.

Nice-to-haves

• Experience in multi-location management.
• Proficiency in using retail management software.
• Strong analytical skills for business performance evaluation.

Benefits

• Employee stock purchase plan
• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Parental leave
• Vision insurance
• Paid sick time