Todd Snyder - General Manager

American Eagle Outfitters - Larkspur, CA

Part-time - Manager

Larkspur, CA

11-50 employees

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

The General Manager at Todd Snyder is responsible for driving key performance indicators by delivering an exceptional customer experience across all store locations. This role involves developing and implementing store strategies that align with brand objectives, training and coaching store management, and ensuring operational excellence. The General Manager will lead a high-performing team to achieve sales goals and maintain brand standards while fostering a positive work environment.

Responsibilities

• Motivate and inspire the team by delivering a compelling vision and purpose.
• Create and lead an environment that ensures customer satisfaction and maximizes productivity and profitability.
• Establish and communicate clear expectations for the store management team.
• Build and support effective relationships with peers and field leadership.
• Act as the leader on duty and model brand customer service standards.
• Establish the store business strategy and forecast sales.
• Manage the execution of the store business plan to drive KPI results.
• Provide feedback on brand initiatives and customer insights to drive growth.
• Manage the controllable components of the P&L to achieve financial targets.
• Train and develop the management team on business acumen.
• Recruit, hire, develop, and retain a high-performing management team.
• Conduct weekly visual walk-throughs with merchandise managers to maximize sales.
• Maintain company brand standards and ensure a safe store environment.
• Oversee daily operational procedures and ensure compliance with audit standards.

Requirements

• Minimum high school education or equivalent.
• 5-7 years of retail or equivalent management experience preferred.
• Strong prioritizing, interpersonal, problem-solving, and planning skills.
• Knowledge of employment laws and compliance requirements.
• Ability to manage complex and competing priorities.
• Strong communication, presentation, delegation, and follow-up skills.
• Proficient in conflict management and resolution skills.
• Demonstrated proficiency in training and sales generation.
• Ability to analyze business trends and reporting to drive sales.
• Capacity to lead high potential management teams and sizeable store teams.

Nice-to-haves

• Experience in a fast-paced retail environment.
• Proficiency in using technology to enhance customer engagement.
• Experience in managing multiple locations.

Benefits

• 401(k)
• Dental insurance
• Disability insurance
• Employee stock purchase plan
• Health insurance
• Paid holidays
• Paid sick time