Total Store Lead

$29,806 - $50,000/Yr

Verizon Communications - Clinton Township, MI

Full-time - Entry Level

Clinton Township, MI

Telecommunications

About the position

As a Total Store Leader at Victra, you will create an engaging environment that attracts high performers and ensures exceptional guest experiences. This role focuses on leading sales, operations, and team development, motivating your team to deliver outstanding service consistently. You will be responsible for achieving sales targets, managing store operations, and developing your team to succeed in a competitive retail environment.

Responsibilities

• Train, coach, and develop the sales team on all aspects of sales including techniques, products, promotions, and guest experience.
• Encourage and motivate the sales team to meet or exceed sales quotas and individual income goals.
• Meet and exceed personal goals by driving creative selling strategies for the store.
• Provide effective performance feedback to all team members and set time frames for achievement.
• Use various customer outreach methods to increase store traffic and sales.
• Ensure availability and protection of merchandise by maintaining inventory levels.
• Perform daily and monthly inventory counts as directed.
• Maintain a Premiere Store Environment welcoming for all guests.
• Secure merchandise and protect employees by adhering to security standards.
• Schedule team members to maintain appropriate shift coverage based on business needs.
• Manage all escalated customer service issues with professionalism.
• Execute daily operational procedures with excellence.
• Lead with effective communication through written and verbal communication.
• Enforce Victra policies and procedures promptly and efficiently.
• Create a fun and engaging environment that promotes creativity and innovation.

Requirements

• High School diploma or GED
• 3-5 years of experience in a retail sales environment
• 2 years in a leadership/supervisory role
• Excellent interpersonal skills
• Basic interview skills and enhanced staffing knowledge
• Relevant history of high retail sales performance
• Basic Math Skills
• Working knowledge of Microsoft Office

Benefits

• Paid training