Total Wireless Training Program Senior Manager

$108,000 - $219,000/Yr

Verizon Communications - Irving, TX

Part-time - Mid Level

Remote - Irving, TX

Telecommunications

About the position

The Sr. Manager - Program & Project Management at Verizon will lead the development and management of training, communications, and resources for the Value Indirect field team within the Total Wireless Channel Management organization. This role is pivotal in ensuring channel readiness and operational excellence by creating comprehensive strategies and resources that support various initiatives and enhance the team's effectiveness in delivering customer-focused solutions.

Responsibilities

• Maintain end-to-end ownership of developing Training, Communications & Resources for multiple channel level initiatives simultaneously.
• Develop and implement a comprehensive strategy for resource creation and maintenance to support GTC and business-as-usual priorities for the Value Indirect field team.
• Own the development of specific training content and courses, both in-person and virtual, to be completed by the Value Indirect field team.
• Build and implement an onboarding training program for all Value Indirect field representatives.
• Serve as a TW Exclusive Distribution channel subject matter expert, advising cross-functional teams on channel nuances, processes, and ways of working.
• Work cross-functionally with L&D and external support partners to develop resource materials to support channel level initiatives such as system enhancements, promotional launches, and new product education.
• Develop communications for multiple levels within the channel, tailoring information as needed to relevant audiences.
• Consistently deliver high quality work that fully addresses the intended criteria, goals, and objectives.
• Effectively communicate verbally and in writing to stakeholders, team members, and leadership.

Requirements

• Bachelor's degree or six or more years of work experience.
• Six or more years of relevant work experience.
• Experience supporting communications for an organization.
• Experience in program and/or project management.
• Willingness to travel approximately up to 25% or less.

Nice-to-haves

• An MBA, or an M.S. in a related field.
• Experience in training design, development, or delivery.
• Self-motivated and able to work with minimal supervision.
• Project Management Professional (PMP) certification, VLSS certification in Green Belt or Black Belt.
• Experience working with external partners and/or vendors.
• 6+ years actively working in retail operations and/or Go to Market.
• 6+ years of program and/or project management experience.
• Excellent verbal & written communication, copywriting, editing, and proofreading skills.
• Ability to work in a cross-functional team environment with changing and evolving roles and responsibilities.
• Excellent executive presentation skills.
• A team player orientation collaborating well with others.
• A passion for delivering exceptional experiences to partners and consumers.

Benefits

• Health and wellness benefits
• Short term incentives
• 401(k) Savings Plan
• Stock incentive programs
• Paid time off
• Parental leave
• Adoption assistance
• Tuition assistance
• Other incentives