TPA Administrative Assistant and Billing Clerk

$45,000 - $52,000/Yr

Spark TS - Saint Paul, MN

Full-time - Entry Level

Remote - Saint Paul, MN

About the position

The TPA Administrative Assistant and Billing Clerk at Spark TS plays a vital role in providing administrative support essential for the smooth operation of the TPA program. This position involves managing customer invoicing, billing statement processing, and overall task management, which are crucial for maintaining the efficiency and accuracy of services provided to clients in the railroad and transportation sectors.

Responsibilities

• Prepare customer invoices and update records.
• Reconcile payments and monitor customer subscriptions.
• Assist with billing issues and research account details.
• Maintain accurate demographic records and organize files associated with TPA accounts.
• Address inquiries from clients, staff, and vendors to provide excellent customer service.
• Collaborate with the TPA team on client onboarding procedures, including setting up laboratory and MRO accounts.
• Handle background checks, quality assurance checks, and data entry tasks.
• Advocate for customers by listening actively and offering efficient solutions.
• Identify areas for improvement based on customer feedback and metrics.
• Provide administrative support to the department Vice President and team leaders as needed.

Requirements

• High School Diploma or GED
• 1+ years of billing experience
• 1+ years proficiency with Microsoft Office and Teams
• Administrative support experience preferred
• TPA experience preferred

Benefits

• 401(k)
• 401(k) matching
• Flexible schedule
• Paid time off