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TPA Administrative Assistant and Billing Clerk
Spark TS - Lake Elmo, MN
posted 2 months ago
About the position
The TPA Administrative Assistant and Billing Clerk role at Spark TS is essential for providing comprehensive administrative support to the TPA program. This position focuses on customer invoicing, billing statement processing, and overall task management, which are critical for maintaining the efficiency and accuracy of services provided to clients in the railroad and transportation sectors. The role contributes significantly to the TPA team's operations and helps uphold the company's reputation as a trusted partner in managing drug and alcohol testing programs.
Responsibilities
- Preparing customer invoices and updating records.
- Reconciling payments and monitoring customer subscriptions.
- Assisting with billing issues and researching account details.
- Maintaining accurate demographic records and organizing files.
- Addressing inquiries from clients, staff, and vendors to provide excellent customer service.
- Collaborating with the TPA team on client onboarding procedures.
- Setting up laboratory and MRO accounts and handling background checks.
- Conducting quality assurance checks and data entry tasks.
- Identifying areas for improvement based on customer feedback and metrics.
- Providing administrative support to the department Vice President and team leaders.
Requirements
- High School Diploma
- 1+ years of billing experience
- 1+ years proficiency with Microsoft Office and Teams
- Administrative support experience preferred
- TPA experience preferred
Benefits
- 401(k)
- 401(k) matching
- Flexible schedule
- Paid time off
