Trackwise/Salesforce Administrator

$80,000 - $100,000/Yr

Aveva Drug Delivery Systems - Miramar, FL

Full-time - Mid Level

Miramar, FL

Chemical Manufacturing

About the position

The TrackWise/Salesforce Digital Administrator at Aveva Drug Delivery Systems Inc. is responsible for managing and optimizing the Salesforce CRM and TrackWise Digital platforms. This role involves collaborating with cross-functional teams to ensure that both systems align with business needs, streamline processes, and meet compliance requirements, thereby supporting the company's growth in the pharmaceutical manufacturing sector.

Responsibilities

• Manage the day-to-day administration and support of the Salesforce CRM, including user setup, roles, permissions, workflows, and security.
• Maintain and configure custom objects, fields, validation rules, and page layouts in Salesforce.
• Create and manage reports and dashboards to support business insights and decision-making.
• Collaborate with business stakeholders to identify and implement improvements and customizations in Salesforce.
• Manage Salesforce integrations with other internal and third-party systems.
• Stay updated on Salesforce updates and best practices, and implement enhancements as needed.
• Administer TrackWise Digital quality management system, including configuration, workflows, and permissions management.
• Monitor system performance and troubleshoot issues to ensure compliance with regulatory requirements.
• Collaborate with quality and compliance teams to develop and implement solutions to meet business requirements.
• Support TrackWise Digital users by managing system training, onboarding, and day-to-day inquiries.
• Ensure timely execution of system updates and upgrades, maintaining alignment with regulatory requirements.
• Lead the integration of TrackWise Digital with other business systems, as needed.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience.
• 2-3 years of experience as a Salesforce Administrator (Salesforce Administrator Certification preferred).
• 2-3 years of experience managing and administering TrackWise Digital or similar Quality Management Systems (QMS).
• Proficient in Salesforce configuration, including workflows, reports, dashboards, and integration management.
• Familiarity with TrackWise Digital setup, configuration, and troubleshooting.
• Strong problem-solving skills with the ability to troubleshoot and resolve system issues quickly.
• Experience with regulatory compliance requirements in the pharmaceutical or related industry is a plus.
• Strong communication skills and ability to collaborate with cross-functional teams.
• Ability to manage multiple priorities and work independently.

Nice-to-haves

• Salesforce Administrator certification or Advanced Administrator certification.
• Experience with GMP/ISO-regulated environments, especially within the pharmaceutical, medical device, or biotechnology industries.
• Experience with data migration and system integration projects involving Salesforce and TrackWise Digital.