TRADING APPLICATION SUPPORT ANALYST - FIXED INCOME (CREDIT & RATES)

Quanteam North America - New York, NY

Full-time

New York, NY

Professional, Scientific, and Technical Services

About the position

The Trading Application Support Analyst - Fixed Income (Credit & Rates) is responsible for providing support for electronic trading, trade capture, pricing, risk, and market access technologies related to Fixed Income, focusing on Credit & Rates. This role involves working with various Front Office fixed income trading applications and requires interaction with external electronic trading systems and exchanges. The team operates in an AGILE environment, developing and supporting software for price/inventory publication, inquiry management, and straight-through processing of electronic trades.

Responsibilities

• Provide timely resolution of functional and technical issues, reporting incidents to the appropriate chain of command.
• Troubleshoot functional issues in a complex financial environment, with various applications and architecture regionally and/or globally.
• Manage crisis situations with communication to end-users and senior management.
• Provide functional and technical expertise to produce and promote maintainable and quality solutions, including documenting system requirements and support run book.
• Communicate with users regarding application outages and upcoming events like releases and projects.
• Liaise with development/support teams in Bangalore, New York, Montreal, Paris, and London.
• Respond to end-users within the timeframe dictated by the severity of the problem, documenting and tracking case histories, issues, and action steps.
• Respect internal IT norms, standards, and processes.
• Report production and project status to clients and IT management.
• Communicate effectively and efficiently with various audiences at appropriate levels.
• Partner with development teams (NY/Paris) on analysis, development, and release management as part of the DevOps model.
• Partner with the Global support teams (Paris/Asia) to ensure quality support to end-users.
• Manage the client relationship with the end-user community.

Requirements

• Strong analytical skills, follow-up capability, and problem-solving ability.
• Excellent communication skills, both verbal and written.
• Flexibility and adaptability to new environments, quickly learning new systems/products.
• Proactive and results-oriented, setting goals and priorities that maximize the use of resources to deliver optimal results.
• Experience in financial products (Fixed Income, Credit & Rates)/ financial industry business processes / trading system.
• Team-oriented, client-focused, and open to different ideas/viewpoints.
• Capable of prioritizing tasks and multitasking projects.
• Thrives in a high-pressure and time-sensitive environment.

Nice-to-haves

• Knowledge of derivative product lifecycle workflow.
• Competency in SQL.
• Knowledge of Client/Server applications.
• Comfortable working on Windows/Unix environments.
• Competency in Microsoft Office applications (e.g., Excel).
• Experience with middleware (Tibco, RMDS, Ultra Messaging).
• Network experience.
• FI/FX functional knowledge.
• Agile development methodologies.