Overhead Door Corporation - Lewisville, TX
posted 5 months ago
We are seeking a Learning Development Coordinator for our Genie Operator Division at Overhead Door Corporation. This role is pivotal in training new hires on the Garage Door Operator side of our business. The position is in-office, as all training is conducted on-site, ensuring that new employees receive hands-on guidance and support. Overhead Door Corporation is a $1.6 billion company that manufactures and distributes garage doors, garage door openers, and automatic entrance systems. We pride ourselves on offering competitive pay, bonus opportunities, and excellent benefits, including paid holidays, vacation time, and comprehensive medical plans. The Learning Development Coordinator will oversee and maintain all aspects of training and quality for the Contact Center. This includes supervising agents to achieve departmental goals and objectives. The role also involves generating and maintaining up-to-date training and online resource materials, responding to inbound and outbound inquiries, and providing flexible scheduling, including acting as a supervisor approximately one Saturday per month. The coordinator will assist new hires with their computer and desk setup, work with IT to create accounts, and communicate new procedures and policies to the department. In addition to training responsibilities, the coordinator will analyze customer and agent reports to identify training trends and necessary changes. They will coordinate work-from-home transitions and training, ensure customer satisfaction through follow-up, and provide in-depth troubleshooting and technical assistance. This position requires a versatile individual who can work independently, present effectively to employees, and engage with customers in a professional manner.