Trainer - Onsite - Tempe, AZ

TTEC - Oklahoma City, OK

Full-time - Entry Level

Oklahoma City, OK

Administrative and Support Services

About the position

As a Learning and Development Trainer at TTEC, you will play a crucial role in onboarding and training new hires in Tempe, Arizona. Your primary focus will be to inspire and guide employees towards best practices, ensuring they are well-prepared for their roles. This position emphasizes the importance of creating a supportive and engaging training environment that aligns with TTEC's values and operational goals.

Responsibilities

• Inspire and motivate learners to reach for amazing
• Mentor and coach new hires within client training goals and time frame
• Onboard new, effective sellers who are confident and add value to their LOB and TTEC through personal and team success strategies
• Develop, implement, and evaluate sales learning programs using the ADDIE model for new hires in collaboration with L&D leaders
• Partner with sales operations and business support to create and enhance continuing education programs for first-level sellers
• Identify sales and service gaps with sellers and adjust training to enhance learning outcomes and ROI
• Coordinate and maintain sales training assets and initiatives within the RevGen learning space
• Contribute to team projects that enhance customer sales quality and drive successful outcomes across departments

Requirements

• Passion for training and guiding others
• Ability to engage and support new hires in a training environment
• Experience in developing and implementing training programs
• Familiarity with the ADDIE model for instructional design
• Strong communication and interpersonal skills
• Ability to identify gaps in training and adjust accordingly

Nice-to-haves

• Experience in sales training
• Knowledge of customer service best practices
• Familiarity with online learning platforms

Benefits

• Paid time off (PTO)
• Health and wellness programs
• Tuition reimbursement
• Access to thousands of free online courses
• Annual incentive program