Training and Communications Manager

Perfectvision - Little Rock, AR

Full-time - Mid Level

Little Rock, AR

Health and Personal Care Retailers

About the position

The Training & Communications Manager at PerfectVision is a pivotal role responsible for overseeing the training programs and communications related to sales initiatives. This position requires a dynamic leader who can manage the Training & Communication Specialists team, ensuring they meet key performance indicators and drive the success of sales programs. The manager will serve as the internal expert on content, processes, and training, focusing on developing resources that enhance the knowledge and effectiveness of sales teams and dealers. The role demands a strategic mindset to identify training needs and implement solutions that lead to measurable growth in sales and dealer performance. In this role, the Training & Communications Manager will be tasked with designing and facilitating effective training programs tailored to the needs of sales personnel and dealers. This includes conducting training needs assessments, developing training materials, and presenting complex information in an engaging manner to diverse audiences. The manager will also be responsible for evaluating the effectiveness of training programs and making necessary adjustments to ensure they align with business objectives and reflect any changes in sales strategies or processes. The position requires strong leadership skills, as the manager will need to foster a collaborative team environment while also demonstrating excellent conflict management and negotiation abilities. The ability to communicate effectively, both verbally and in writing, is essential, as the manager will frequently present to groups ranging from small teams to large audiences. Attention to detail, organizational skills, and a customer-focused approach are critical to achieving the desired outcomes in this role. Overall, the Training & Communications Manager will play a key role in enhancing the capabilities of the sales team and driving the success of the company's sales initiatives.

Responsibilities

• Manage the Training & Communication Specialists team to achieve key initiatives.
• Drive the development of resources and processes for effective training of sales and dealers.
• Determine and solve training needs to maximize sales and dealer effectiveness.
• Create and present training materials and resources for various audiences.
• Conduct training needs assessments and identify skills or knowledge gaps.
• Design and facilitate effective training programs for sales and dealers.
• Evaluate ongoing training programs to ensure they reflect changes in business processes.
• Build rapport with employees, dealers, and vendors to assist in program growth.
• Engage dealers by developing strategies and offering solutions for business initiatives.
• Prepare the sales team and dealers through training on programs and processes.

Requirements

• Bachelor's degree in business or training preferred.
• 3-5 years of related experience in training or management roles.
• Proven experience in developing and presenting content for varying sized groups.
• Strong knowledge of metrics that drive activity and contribute to success.
• Effective use of Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Ability to communicate professionally both in writing and orally.
• Strong public speaking and presentation skills.

Nice-to-haves

• Familiarity with e-learning platforms and practices.
• Knowledge of Salesforce and Microsoft AX.