Training and Compliance Manager, Customer Operations

WESCO - Lima, OH

Full-time - Mid Level

Lima, OH

Merchant Wholesalers, Durable Goods

About the position

The Training and Compliance Manager for Customer Operations at WESCO Aircraft Hardware is responsible for managing training and compliance programs to support Customer Account Management. This role involves developing training materials, delivering training sessions, and ensuring adherence to processes and legal requirements. The manager will also participate in improvement projects and maintain training matrices to enhance business performance.

Responsibilities

• Support system and process training requirements identified by senior management.
• Develop solution specification documents and ensure they are updated with changes and improvements.
• Deliver classroom, virtual, and on-the-job training, evaluating the effectiveness of these programs.
• Develop and maintain robust training matrices/plans and reports to demonstrate current capability.
• Manage and maintain invoices and budgets for training delivery to ensure costs are controlled.
• Drive compliance to standard work and hold employees accountable through management programs.
• Develop processes to improve cost, quality, output, or efficiency at the department/company level.
• Participate in improvement activities to enhance business performance.
• Project manage training for business improvements from delivery to implementation.
• Comply with all relevant internal rules, policies, and procedures.

Requirements

• Institute qualified in functional area of expertise.
• Extensive experience in developing processes within functional areas.
• Experience in conducting training needs analysis and formulating training plans.
• Experience in developing training matrices and solution specifications.
• Experience in designing, developing, and delivering learning interventions.
• Experience in delivering training in both formal classroom and on-the-job coaching settings.
• Experience in gaining accreditation.
• Relevant experience in driving compliance.
• Operations experience is a plus.
• Aerospace and/or supply chain experience is a plus.

Nice-to-haves

• Strong project management skills.
• Proficient in Microsoft Suite of applications.
• Strong aptitude for learning systems.

Benefits

• Health insurance
• 401k plan
• Paid holidays
• Professional development opportunities