Training and Development Manager

Kids Dental Brands - Phoenix, AZ

Full-time - Manager

Hybrid - Phoenix, AZ

Ambulatory Health Care Services

About the position

The Training and Development Program Manager is responsible for designing, implementing, and overseeing training initiatives that improve employee skills, enhance productivity, and foster career development within Kids Dental Brands. This role requires a strategic thinker with strong leadership abilities to create programs aligned with business goals, ensuring the workforce is well-equipped to meet current and future challenges.

Responsibilities

• Develop and implement comprehensive training and development programs tailored to meet organizational needs and employee career progression.
• Collaborate with department leaders to identify training needs and skill gaps through surveys, interviews, and performance metrics.
• Design engaging training materials and methods, e-learning modules, and hands-on training activities.
• Oversee and create learning paths and developmental programs using a Learning Management System and competencies to accommodate both virtual and in person trainings.
• Develop and manage the training budget, ensuring resources are utilized effectively to maximize the company's return on investment.
• Lead and mentor a team fostering an environment of collaboration and continuous learning. Oversee all hiring, disciplinary, training, and performance expectations of the development team.
• Monitor and assess the impact of training programs through feedback, performance assessments, and ROI analysis; use findings to refine and enhance future programs.
• Ensure training programs comply with industry standards and align with organizational policies and regulations.
• Build and maintain relationships with external training providers, consultants, and professional organizations to bring best practices and innovative solutions to the company.
• Leverage learning management systems (LMS) and other training tools to deliver, track, and evaluate training initiatives.
• Perform all other duties as assigned.

Requirements

• Masters degree in education or a related field required.
• 5+ years of experience in training and development, with at least 3 years in a managerial or leadership role.
• Excellent verbal and written communication skills including the ability to interact and disseminate information to all levels throughout the organization.
• Proficiency with LMS platforms and e-learning tools.
• Ability to analyze data and metrics to drive decision-making.

Nice-to-haves

• Certified Professional in Learning and Performance (CPLP) preferred.
• Prior experience in the development of a training program for ESL employees preferred.
• Advanced Experience: Microsoft Office Suite, LMS (i.e., 360Learning, Udemy, Brainier, Canvas, etc.), Video editing (i.e., Canva), proficiency with Adobe Suite.

Benefits

• Hybrid work model with flexibility to travel as required for training events and conferences.