Training and Knowledge Manager

$78,000 - $85,000/Yr

Tetra Tech - Arlington, VA

Full-time - Mid Level

Arlington, VA

Professional, Scientific, and Technical Services

About the position

The Training and Knowledge Manager at Management Systems International (MSI), a Tetra Tech Company, plays a crucial role in enhancing talent development by designing and delivering training activities. This position focuses on both synchronous and asynchronous training methods while promoting the effective use of MSI's knowledge management systems. The manager will collaborate with various stakeholders, including subject matter experts and IT specialists, to create and update training materials, ensuring a culture of knowledge-sharing within the organization.

Responsibilities

• Collaborate with SMEs to develop and refine training materials and job aids, such as templates, forms, manuals, checklists, and how-to guides.
• Create and modify e-learning activities using instructional design principles and tools such as Articulate 360 (Storyline, Rise, Review), Camtasia, or Adobe Illustrator.
• Facilitate or co-facilitate training sessions for employees at all levels on topics including supervision skills, performance management, and promoting a respectful workplace.
• Coordinate the use of internal resources including people, technology, facilities, and materials to support training activities.
• Perform producer functions for virtual training sessions, managing breakout rooms and monitoring chat for Microsoft Teams events.
• Perform administrative functions within the Learning Management System and knowledge management platforms, including uploading content and managing assignments.
• Promote a culture of knowledge-sharing across departments and facilitate contributions to the knowledge base of organizational documents and best practices.
• Support the evaluation of training and learning initiatives.
• Provide support for other talent development and HR initiatives such as performance management, onboarding, and employee engagement.

Requirements

• Bachelor's degree in Business, Human Resources, Instructional Design, Industrial/Organizational Psychology, Learning Technologies, or other relevant degree required.
• Minimum four years of professional experience required.
• Minimum two years of experience in staff training or learning and development required.
• Experience designing, developing, and delivering training required.
• Experience coordinating or communicating across multiple stakeholders in an organization required.
• Experience administering Learning Management Systems required.
• Experience using learning technologies and software applications (e.g., Articulate Storyline, Adobe Captivate) required.
• Experience managing meetings in videoconferencing software (e.g., Microsoft Teams, Zoom) required.
• Experience with Microsoft 365, primarily Word, PowerPoint, and Excel, required.
• Knowledge of instructional design and adult learning principles required.
• Strong written communication skills and attention to detail required.
• Ability to quickly learn new technologies, applications, and industry concepts/terminology required.
• Fluency in English required.

Nice-to-haves

• Experience with Adobe Illustrator preferred.
• Experience with Microsoft Teams preferred.

Benefits

• Competitive salary range of $78,000 to $85,000 USD.
• Commitment to diversity and inclusion in the workplace.
• Reasonable accommodations for applicants' and employees' needs.