Training and Support Specialist - Revenue Cycle Operations

$67,771 - $98,786/Yr

NYU Langone Health - New York, NY

Full-time - Mid Level

New York, NY

101-250 employees

Hospitals

About the position

NYU Langone Health is a world-class, patient-centered, integrated academic medical center, known for its excellence in clinical care, research, and education. It comprises more than 200 locations throughout the New York area, including five inpatient locations, a children's hospital, three emergency rooms, and a level 1 trauma center. The Training and Support Specialist - Revenue Cycle Operations is responsible for providing training, curriculum development, project organization, and implementation, as well as quality assurance functions across the Revenue Cycle enterprise at all locations. This position ensures consistent development and coordination of all training strategies, training policies and procedures, course content, course scheduling/coordination, and course education and certification. The role also involves all aspects of revenue cycle compliance auditing and improvement implementation, which includes documenting processes, technical analysis, and training program design, testing, and final implementation. Additionally, the Training and Support Specialist is responsible for planning, developing, and directing quality assurance policies, programs, and initiatives for Revenue Cycle based on quality standards, tools, and methods to ensure the department is meeting established quality standards and government regulations.

Responsibilities

• Provides training and education related to application navigation during the onboarding process for employees new to the department, in new roles or new to the organization.
• Assists in the development and facilitation of new hire onboarding and existing hire continuing education.
• Develops, implements, and coordinates staff training, including developing materials, scheduling classes, and coordinating training with new or existing employees and other areas as needed.
• Assists with creating and implementing individual professional development plans for management-level individuals and provides coaching to leadership on development and education for themselves and their teams.
• Performs assessment of all aspects of patient billing operations, educates and trains staff, promotes regulatory compliance, and serves as a resource for revenue cycle compliance, process improvement, and quality assurance.
• Evaluates the performance of the operations to improve existing methods of operation and pinpoint possible training needs.
• Facilitates training programs to meet the needs of the business across the Revenue Cycle enterprise.
• Maintains training documentation/manuals and job-aides to assure the successful performance outcomes of the group.
• Monitors and assists in process and problem resolution, integrating efforts with training needs and quality monitoring.
• Coaches and mentors existing and newly hired members of the team as needed.
• Develops and delivers training and education referencing performance improvement initiatives.
• Participates in system upgrades and application enhancement planning using subject matter to develop or revise training curriculum.
• Reports to Revenue Cycle Leaders quality monitoring results and any identified and/or recommended training needs and deficiencies.
• Reviews all Quality indicators to monitor trends and determine where training deficiencies exist.
• Performs competency testing and utilizes assessment tools to identify skill refreshment areas and prioritize educational needs.
• Performs high-level account review and analysis to support department and A/R management.
• Works closely with employees and supervisors to monitor the work quality in order to ensure policy compliance and identify training needs.

Requirements

• Bachelor's degree in Healthcare or related field with equivalent work experience in Hospital Patient accounts.
• 4 years experience in hospital insurance billing, account follow-up, auditing, training or project management.
• Excellent knowledge of Revenue Cycle processes and systems.
• Understanding of quality assurance and process improvement, and proven understanding of revenue cycle operations and technology support.
• Knowledgeable in all end-user systems and applications relative to Revenue Cycle management for the purpose of educating and training Revenue Cycle staff on systems and operational processes.
• Superior written and verbal communication skills including the ability to present ideas in a clear and compelling manner to both executive and staff level audiences.
• Previous experience using Epic.

Nice-to-haves

• Project Management Certification (PMP, CAPM)
• HFMA CRCR
• Leadership and/or auditing experience
• Visio and PowerPoint proficiency.

Benefits

• Competitive salary range of $67,771.14 - $98,786.06 annually based on experience and qualifications.
• Opportunities for professional development and continuing education.
• A diverse and inclusive work environment that values equity and diversity.