Pediatric Associates - Plantation, FL
posted 23 days ago
The Training Coordinator for PCC Operations at Pediatric Associates is responsible for coordinating the training and development of Patient Contact Center Agents. This role ensures that all new agents are well-educated on phone policies and procedures, and it plays a crucial part in enhancing the quality and efficiency of the patient contact center staff. The coordinator will conduct refresher trainings, assist in quality improvement initiatives, and maintain effective communication with the leadership team.