Training General Manager (GM)

Westpointe - San Antonio, TX

Full-time - Senior

San Antonio, TX

1,001-5,000 employees

About the position

The Training General Manager (GM) at Freebirds is responsible for fostering a fun and energetic work environment while providing ongoing operational feedback and training to new restaurant managers. This role focuses on developing high-performing teams, implementing comprehensive training programs, and ensuring consistent communication across departments to uphold the Freebirds brand standards.

Responsibilities

• Coach, manage, and train new restaurant managers.
• Manage, coordinate, and facilitate onboarding processes.
• Implement and facilitate a comprehensive training program for management employees.
• Support methods for evaluating and measuring training effectiveness.
• Communicate effectively with the training, operations, and HR leadership teams to ensure consistent messaging.
• Provide feedback and partner with the training department to improve processes continuously.
• Build and maintain a strong team culture that attracts high performers.
• Deliver strong performance in objective measures such as Labor, COGS, Loyalty Engagement, Attachment Rate, and Guest Feedback.

Requirements

• 5+ years of restaurant management experience from a high-volume restaurant concept.
• 2+ years of experience training and developing GMs, AGMs, and other leadership team members.
• Effective listening, communication, and evaluation skills for manager trainees.
• Ability to work well in stressful, high-pressure situations.
• Food Safety Manager Certification.
• Valid state driver's license and insurance.
• Ability to stand and be active for extended periods, at least 8 hours per shift.
• Ability to lift 50 pounds.

Benefits

• Health savings account
• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Cell phone reimbursement
• Vision insurance
• 401(k) matching
• Life insurance
• Referral program