Training Instructor I (Collections)

$49,400 - $61,818/Yr

Navy Federal Credit Union - Winchester, VA

Full-time - Entry Level

Winchester, VA

Credit Intermediation and Related Activities

About the position

The Training Instructor I (Collections) role is designed to implement and facilitate training programs within the company. This position collaborates with instructional designers to develop training materials and conducts training sessions while monitoring their effectiveness. The instructor will also investigate operational processes to identify training needs and present findings to management, functioning as a subject matter expert on various business functions and policies.

Responsibilities

• Collaborate with others to plan and design courses and curricula; ensure accuracy of content and test multimedia elements.
• Conduct needs assessment on request from business unit management to provide customized training or individual guidance to improve and develop performance.
• Create reference and support tools that reinforce training.
• Develop and enhance training content and technique to ensure that learning objectives meet training requirements.
• Facilitate classroom interactions to ensure optimum engagement levels from participants.
• Identify and recommend new and novel training approaches and modalities.
• Implement most effective instructional approach via virtual instructional led training (VILT) or instructional led training (ILT).
• Leverage Navy Federal Learning Center (NFLC) to communicate programs; register participants; track attendance, participation, assessments; and monitor class workshops/simulations/eLearning offerings.
• Liaison between product owners and operations to maintain a consistent focus for a variety of initiatives using diverse communication methods.
• Manage preparation of training materials, resources and course content from conception through production stages.
• Plan, coordinate, manage & deliver (technical, soft skill, skill builder and/or member service) training programs; may also include ad hoc training.
• Respond to and resolve training related issues and inquiries.
• Track, measure, evaluate, analyze and provide feedback on the effectiveness of training programs and/or trainee performance to ensure learning objectives are achieved.
• Train employees on the concepts, products, policies, procedures and equipment used in the position.
• Conduct research and analysis of requirements and processes.
• Identify and develop recommendations for business process improvement.
• Measure, develop, mentor and counsel trainees.
• Serve as subject matter expert regarding business functions, systems, policies and/or procedures.
• Set performance standards and expectations.
• Perform other duties as assigned.

Requirements

• Ability to adapt to fluctuating work-flow.
• Ability to compile, organize and present information clearly and concisely.
• Exposure to classroom instruction and/or facilitation for individuals or groups.
• Exposure to working and participating in cross-functional, multi-dimensional teams and projects.
• Basic skill to successfully influence, lead and/or guide others towards goals.
• Effective database and presentation software skills.
• Effective organizational, planning and time management skills.
• Effective research, analytical, and problem solving skills.
• Effective skill capturing and translating processes and requirements into easily understood terms.
• Effective skill collaborating with various external and internal technical and/or functional contacts.
• Effective skill communicating with all levels within an organization.
• Effective skill interacting tactfully and effectively in difficult situations.
• Effective skill speaking and/or presenting in front of groups in a professional setting.
• Effective verbal and written communication skills.
• Effective word processing and spreadsheet software skills.

Nice-to-haves

• Basic skill in assessing organizational training needs and researching topics for course development.
• Bachelor's Degree in Education, business, communication, behavioral sciences, training development or related field or the equivalent combination of training, education, and experience.
• Familiarity with Navy Federal products, services, programs, policies and procedures.
• Familiarity with Navy Federal's functions, philosophy, operations and organizational objectives.
• Familiarity with banking/financial industry standards and practices.

Benefits

• Highly competitive pay
• Generous benefits and perks
• Hybrid workplace options
• Career development opportunities