Training Manager - Hospitality

$75,000 - $75,000/Yr

TopGolf - San Jose, CA

Full-time - Mid Level

San Jose, CA

Performing Arts, Spectator Sports, and Related Industries

About the position

The Training Manager - Hospitality at Topgolf plays a crucial role in ensuring that associates provide exceptional service to guests. This position involves hiring and training new staff, monitoring their performance, and implementing effective training initiatives to enhance service quality.

Responsibilities

• Set up and run hiring events to keep up with venue staffing needs.
• Collaborate with department heads to identify specific training gaps or needs for hospitality staff.
• Deliver engaging training programs for managers and associates.
• Organize and inventory training materials, manuals, and resources to support training initiatives.
• Evaluate the effectiveness of training programs through assessments and feedback, making improvements as necessary.
• Coordinate and schedule training sessions to ensure all staff receive proper training.
• Monitor the performance and progress of trainees, providing coaching and additional support when required.
• Stay updated on industry trends and best practices in hospitality training.

Requirements

• Proven experience as a Training Manager, Front of House Manager, Operations Manager, General Manager, etc. in the hospitality, restaurant, or Food and Beverage industry.
• Excellent knowledge of hospitality principles, guest service, and etiquette.
• Effective communication and interpersonal skills.

Benefits

• Competitive bonus structure
• Merit plan
• Full benefits
• 401K
• Paid Time Off (PTO)