Training Manager - Hospitality

$75,000 - $75,000/Yr

Callaway - San Jose, CA

Full-time - Mid Level

San Jose, CA

1,001-5,000 employees

Miscellaneous Manufacturing

About the position

As a Training Manager in the hospitality sector at Topgolf, your primary responsibility is to ensure that associates deliver exceptional service to guests. This role involves hiring and training new staff, monitoring their performance, and implementing effective training initiatives to enhance service quality.

Responsibilities

• Set up and run hiring events to meet venue staffing needs.
• Collaborate with department heads to identify specific training gaps or needs for hospitality staff.
• Deliver engaging training programs for managers and associates.
• Organize and maintain training materials, manuals, and resources to support training initiatives.
• Evaluate the effectiveness of training programs through assessments and feedback, making improvements as necessary.
• Coordinate and schedule training sessions to ensure all staff receive proper training.
• Monitor the performance and progress of trainees, providing coaching and additional support when required.
• Stay updated on industry trends and best practices in hospitality training.

Requirements

• Proven experience as a Training Manager, Front of House Manager, Operations Manager, General Manager, etc. in the hospitality, restaurant, or Food and Beverage industry.
• Excellent knowledge of hospitality principles, guest service, and etiquette.
• Effective communication and interpersonal skills.

Benefits

• 401(k)
• Paid time off