Training Manager - Property Management
Fairfield Residential - Washington, DC
posted 4 months ago
About the position
The Training Manager for Property Management at Fairfield Residential will play a crucial role in enhancing the training and development of associates within the multifamily housing industry. This position is based in the Washington, D.C. area, specifically targeting candidates residing in major metropolitan areas such as Washington, DC, Arlington, VA, or Bethesda, MD. The Training Manager will be responsible for traveling to various properties throughout the region, and may also require travel to other states as needed to fulfill training requirements. Fairfield Residential is a leader in the multifamily housing sector, having developed and acquired over 1000 communities since its inception in 1985. The company prides itself on creating exceptional living experiences and has a strong commitment to employee development and customer service. The Training Manager will work closely with the Senior Training Manager to evaluate and document business needs for training initiatives, ensuring that all training programs align with the essential job requirements and operational goals of the company. In this role, the Training Manager will oversee the design and presentation of training programs, customize training materials, and measure the effectiveness of training practices. The position requires a proactive approach to identifying training needs, as well as the ability to act as a liaison between field operations and the Property Management Department. The ideal candidate will possess strong organizational skills, effective communication abilities, and a solid understanding of adult learning principles to support the development of training curricula.
Responsibilities
- Assist the Sr. Training Manager as directed
- Evaluate, measure and provide direction to define and document business needs for all training initiatives
- Provide needs assessment to distinguish between training and non-training issues as needed
- Oversee the design and presentation of training programs that meet the essential job requirements
- Oversee the design and presentation of customized training materials and support documents requested by Sr. Training Manager
- Measure and follow-up of all practices trained and demonstrate results to management, along with recommended changes to standards outlined in the Fairfield manuals
- Travel to specified regions to assist with training needs as directed
- Assist when needed in auditing the Learning Management System (LMS) records to ensure training compliance
- Lead and assign all training resources for new property transitions as needed
- Act as liaison between the field and Property Management Department ensuring opportunities for operational improvement are developed, trained, and implemented
- Maintain effective business practices in all areas of responsibility; recommend enhancements to ensure efficient and effective investments in our people, as well as technology, to ensure successful outcomes
- Maintain proficiencies in all areas of responsibility to adequately respond to support requests and make recommendations as needed
- Abide by all company policies and procedures as well as community policies applicable to each particular property
- Any other duties or responsibilities as may be assigned by the company from time to time
Requirements
- Bachelor's degree (B.A.) from a four-year college or university; or a minimum of four years related experience, or an equivalent combination of education and experience
- Minimum of 2 years of training experience required
- Prior property management/Multi-family housing experience
- Project management experience required
- Build productive working relationships with the business unit you support
- Communicate effectively and possess strong business writing skills
- Proficient in Microsoft Office applications
- Experience with the Learning Management System (LMS) preferred
- Proficient with Point and Point Designer preferred
- Basic knowledge of Adult Learning Principles and how to support these
- Proficiency in training curriculum development preferred
- Effective organization and time management skills
- Possess outstanding customer service skills
- Able to work with minimal supervision
Nice-to-haves
- Experience with Learning Management Systems (LMS)
- Proficiency in training curriculum development
- Basic knowledge of Adult Learning Principles
Benefits
- Paid time off
- Paid holidays and sick days
- Paid time off for volunteering activities (optional)
- Matched 401(k)
- Medical, dental & vision insurance
- Flexible spending account
- Life insurance
